Frequently Asked Questions

What are the Minimum System Requirements?

To be able to use the LMS you need to make sure that the PC and internet connection that you are using meet the minimum system requirements.

System Requirement's and how you can check this?

  1. CPU: 300MHz or higher; Right click on Computer or My Computer and select Properties.
  2. RAM: 512MB or higher; Right click on Computer or My Computer and select Properties.
  3. Input: Mouse and Keyboard.
  4. Screen Resolution: 1024x768 or above; Right click on the desktop, select Properties, click the settings tab.
  5. Operating System: Windows XP or higher; Right click on Computer or My Computer and select Properties.
  6. Browsers: Internet Explorer 7 or above, Firefox 3 or above; Open your browser, click Help, then About.
  7. Browser Plug-ins: Flash Player 10, Java; In Firefox, click Tools then Add-ons, then select Plug-ins.
  8. Soundcard: Any basic soundcard; Check your hardware settings.
  9. Firewall Port: 1935 open; Check this in your firewall settings. On most computers this port is open by default.
  10. Other: A microphone, speakers or headphones, and a video camera for your computer. (Note, the course can be done without a video camera.)
  11. Internet Connection:
    • 3Mbps download speed or above
    • 512kbps or above upload speed

Use the following link: Diagnostic Tool to check your networks connectivity with the Cambridge LMS.

If you are finding that your connection is slow, try closing down other programs that might also be accessing the internet (e.g. other web browser windows, email clients).

How do I Register?

When you receive a book and Activation Code, you will be directed to Register an account on the Cambridge LMS site. To do this you need to:

  1. Go to: www.cambridgelms.org
  2. Select Register
  3. Enter your email address, first name, and last name
  4. Enter the numbers displayed below the Last name field* These numbers are randomly generated and will differ from the image provided
  5. Click Submit
  6. An e-mail has been sent to your e-mail address containing IMPORTANT instructions on how to set up your password. Please check your e-mail account now and follow the instructions in the e-mail
  7. Open the URL in a new browser window
  8. Click Login
  9. Enter Password details
  10. Click Save
  11. You will now be directed to the user homepage

It is important that your email address is correct, because if you forget your password, the LMS will send an email to this address that will enable you to log in and reset your password.

What is the Online Agreement and how do I accept it?

If it is the first time you are logging in to the Cambridge LMS then you will see the end user licence agreement.

  1. Select your language from the list
  2. Please read through the agreement carefully
  3. If you accept it, check the box
  4. Click Submit

How do I Log in?

If you have not used the Cambridge LMS before then you will receive an email from the Cambridge LMS containing your username and password.

  1. Go to: www.cambridgelms.org
  2. Type in your username and password
  3. Click Login

I forgot my Password, how do I Reset it?

If you forget your password you can use the Forgot my password link on the log in page to access the LMS and change your password

  1. Click on Forgot my password
  2. Enter your username or email address (this must be the email address registered with the system)
  3. Click E-mail new password
  4. Click the link from the email
  5. Click Log in
  6. Enter a password that you find easy to remember
  7. Click Save

How do I Activate a Product?

To Activate a Product follow these steps.

  1. From the user homepage, Click Activate a product
  2. Enter the Activation Code given to you either by the Institute, Teacher or that came with your book
  3. Click on Submit

Your Product(s) are now Active and will show on your Homepage.

How do I Join a Class?

If you have registered with an Institute, the following is the process to join a class.

  1. Your Teacher or Institute will provide you with a class code
  2. From the user homepage, Click Join a Class
  3. When prompted enter your class code, provided by your Institute or Teacher
  4. Click Submit

What is Content and how do I access it?

Content is where you find your online interactive lessons. Your progress will be recorded as you work through the lessons and your performance will be assessed on a regular basis.

To access course content:

  1. Access your class in the LMS
  2. Click Content in the course tools menu OR Click Content in the course dashboard
  3. Click the link to the Course Content activity you would like to work on

Click the lesson you would like to work on.

How do I view my Scores and Progress?

There are two areas in the Cambridge LMS, that you can use to view your Scores and Progress:

  1. On the homepage, adjacent to My Learning, is a section called "See My Progress".
  2. In the Menu, click and expand My Tools, where you will find a section called "My Progress".

Clicking on either of these will present you with a list of classes you are enrolled in, where you can expand or collapse Units, Lessons, and Activities to see you Scores and Progress.

How do I view my Grades?

To view your Grades:

  1. Access your class in the LMS.
  2. Click Gradebook in the course tools menu OR Click Gradebook in the course dashboard.
    • This requires a Teacher to release your Grades, if they have not been released your Grades will not be present.

How are my Grades calculated?

The unit score is calculated by breaking the unit up into individual parts; first by lesson, then by activities. Each activity affects the lesson score, which in turn affects the unit score i.e. Unit score 100% / n (total number of lessons including ‘Before you begin’) / n (number of activities in the lesson).

Example:

Unit 1 contains 5 lessons, including ‘Before you begin’. Each lesson is worth 20% (100% / 5 = 20%). If a lesson contains 4 activities, each is then worth 5% (20% / 4 = 5%); if it contains 5 activities, each is worth 4% (20% / 5 = 4%). When an activity scores less than 100%, it gets a percentage of the lesson score proportional to the activity score i.e. 50% score in activity 1 of 5 = 2% total unit score.

  1. Before you begin: 1 activity, if score = 100%, unit score for this will be 20% (100 unit score / 5 lessons / 1 activity = 20%).
  2. Lesson A: 4 activities, if score = 75%, unit score for this will be 15% (100 unit score / 5 lessons / 4 activities x 75% = 15%).
  3. Lesson B: 5 activities, if score = 50%, unit score for this will be 10% (100 unit score / 5 lessons / 5 activities x 50% = 10%).
  4. Lesson C: 4 activities, if score = 75%, unit score for this will be 15% (100 unit score / 5 lessons / 4 activities x 75% = 15%).
  5. Lesson D: 5 activities = 81% lesson score, and 16.2% unit score (see details below).
    • Activity 1: 100% = 20% lesson score, and 4% unit score
    • Activity 2: 75% = 15% lesson score, and 3% unit score
    • Activity 3: 80% = 16% lesson score, and 3.2% unit score
    • Activity 4: 50% = 10% lesson score, and 2% unit score
    • Activity 5: 100% = 20% lesson score, and 4% unit score
  6. i.e. 100 unit score / 5 lessons / 5 activities x n (percentage score of activity)
  7. Total overall unit score (76.2%), is the total of the lesson scores, divided by the number of lessons [1]i.e. 100 + 75 + 50 + 75 + 81 = 381 / 5 = 76.2

Course Grades

By default, these are only calculated on students who attempt, and record a score. They do not take in to account, any student who has not attempted and recorded a score. Teachers do have the option to edit the Course Grade settings, to take in to account students without a score; this gives those students a 0% score, which are then factored in to the average Course Grade.

Where can I access Web 2.0 Tools?

Web 2.0 Tools can only be accessed once you have navigated to the Class, and can be accessed by using one of the below methods:

  1. My Tools
    • Click on My Tools on the toolbar to see and access the Web 2.0 tools you will be using.
  2. Widgets on a class homepage
    • Click on a Widget that represents the Web 2.0 tools you will be using.
  3. Content navigation dashboard
    • When navigating course content, click on "Show Dashboard" to see and access the Web 2.0 tools you will be using.

What is the Calendar and how do I use it?

The Calendar can be set up at the beginning of the course and teachers can add and make modifications throughout the course. The Calendar allows teachers and administrators to schedule and share important dates with students.

To access the Calendar:

  1. Access your class in the LMS.
  2. Click Calendar on the toolbar, homepage, or on the course Dashboard.

To add an event to the Calendar:

  1. Click New event.
  2. Enter title, start and end dates, times, and a description of the event.
  3. You can also specify who will view this event, event type, location, and frequency.
  4. You can also attach files and URLs and email the event.

What are Announcements and how do I use them?

Use Announcements to send messages at various times during a course.

To access Announcements:

  1. Access your class in the LMS.
  2. Click Announcements on the toolbar, homepage, or on the course Dashboard.

What is My Profile and how do I use it?

Use My Profile to look at and make changes to your personal profile.

To access My Profile:

  1. Click My Tools on the screen’s left menu.
  2. Click My Profile.

To Edit your profile:

  1. Click the Edit tab.

When you click Edit, you will see two more tabs: Account and Directory Information. If you click Account, you can edit this information in your profile:

If you click Directory information, you can edit this information in your profile:

  • Name / Display name – The name you want to display.
  • Title – Your title on the course.
  • Profile text – The information you want to share about yourself with others on the course.
  • Institution / Organization / Location – The name and location of your institution.
  • Address / Phone number – Your address and phone number (private).

Click Save to complete your profile changes.

What are Voice Tools and how do I use them?

To use the Voice Tools, your computer must have a microphone and speakers or headphones.
To access the voice tools discussion board:

  1. Access your class in the LMS.
  2. Click Voice Tools on the toolbar or on the course Dashboard.
  3. Click the link to the voice discussion board.
  4. Select messages by clicking on their titles and click the play button to listen to them.
  5. Click Reply to respond to a voice post.
  6. Click New Post to record a new voice discussion topic.

What are Forums and how do I use them?

In Forums, you can post messages about topics. You can also post responses to messages from other people.

To compose and post a message in a forum topic:

  1. Access your class in the LMS.
  2. Click Forums on the toolbar or click Forums on the course Dashboard.
  3. Click the Actions menu to post a message.
  4. Add Topic
  5. Next to Title, type the subject (i.e., title) of your message.
  6. You can attach a file from your computer or specify the URL for a file on the web.
  7. Click Add to post your message. Click Cancel to cancel your message without saving it.

To compose and post a response to another participant's message:

  1. In Forums, click the plus sign to expand the topic and reply.
  2. Hover over Actions and click Add thread.
  3. In the text field next to Title, give your reply a title.
  4. Click Add & Exit to post your reply.

What are Blog's and how do I use them?

The Blog allows you to create a learning diary that can be shared with other members of the group.

To read a Blog:

  1. Access your class in the LMS.
  2. Click Blog on the toolbar or click Blog on the course Dashboard.
  3. You will see your own Blog linked at the top of the page, The blogs for the rest of the site members will be listed below your Blog.
  4. Click the title of the Blog you would like to read, Blog entries are displayed with the most current post listed at the top of the page.
  5. If there are any comments on a Blog entry, you can read them below the Blog title.

You may wish to respond to an entry someone else has made in their Blog.

To add a comment to a Blog entry:

  1. Click Add comment to respond to someone’s Blog.
  2. Write your comment in the box that appears.
  3. Click Add to post your comment.

To add an entry to your Blog:

  1. Click New post in the actions bar
  2. Type your entry in the text box
  3. Click Add to publish your Blog post or Save draft to save your post for later.

What is a Wiki and how do I use it?

A Wiki is a tool that allows people to add, modify, or delete content in a collaboration with each other.

To access the Wiki:

  1. Access your class in the LMS.
  2. Click Wiki on the toolbar.

To edit the contents of a Wiki, click Edit in the Actions menu at the top of the page. Make your changes in the text box. Click Submit when you’re finished. Your changes will appear in the Wiki for everyone to see.

To add a comment to a Wiki page:

  1. Hover over Actions and click Comment.
  2. Write your comment in the box that appears.
  3. Click Add to post your comment.

What is the Message Board and how do I use it?

The Message Board allows students to communicate with each other online in real time.

  1. Access your class in the LMS.
  2. Click Message Board on the toolbar or click Message Board on the course Dashboard.
  3. After you click Message board, a textbox will appear.
  4. Type a message in the text box and click Send.

What is Self-Study and how do I access it?

A way of learning about a subject that involves studying alone at home, rather than in a classroom with a teacher.

To access self-study content:

  • Click the self-study course on the LMS homepage.
  • You will then be presented with the content navigation page, where units are usually grouped for you.
  • Select the appropriate group, then click the Unit you wish to study.

Once the Unit loads, Click the lesson you would like to work on.

Who do I contact if I am having problems with my course or access to it?

In the first instance you should contact your Teacher.

If they are not available you should contact the School, College, or University you registered with, and discuss the problem with a Course Administrator.

Finally, if you do not have a Teacher and are not registered with a School, College, or University please email: lms.support@cambridge.org

Where do I find my Class Codes?

Class codes can be found on your Homepage, under My Teaching, and to the right of the class name.

How are Student Grades calculated?

The unit score is calculated by breaking the unit up into individual parts; first by lesson, then by activities. Each activity affects the lesson score, which in turn affects the unit score i.e. Unit score 100% / n (total number of lessons including ‘Before you begin’) / n (number of activities in the lesson).

The unit score is calculated by breaking the unit up into individual parts; first by lesson, then by activities. Each activity affects the lesson score, which in turn affects the unit score i.e. Unit score 100% / n (total number of lessons including ‘Before you begin’) / n (number of activities in the lesson).

Example:

Unit 1 contains 5 lessons, including ‘Before you begin’. Each lesson is worth 20% (100% / 5 = 20%). If a lesson contains 4 activities, each is then worth 5% (20% / 4 = 5%); if it contains 5 activities, each is worth 4% (20% / 5 = 4%). When an activity scores less than 100%, it gets a percentage of the lesson score proportional to the activity score i.e. 50% score in activity 1 of 5 = 2% total unit score.

  1. Before you begin: 1 activity, if score = 100%, unit score for this will be 20% (100 unit score / 5 lessons / 1 activity = 20%).
  2. Lesson A: 4 activities, if score = 75%, unit score for this will be 15% (100 unit score / 5 lessons / 4 activities x 75% = 15%).
  3. Lesson B: 5 activities, if score = 50%, unit score for this will be 10% (100 unit score / 5 lessons / 5 activities x 50% = 10%).
  4. Lesson C: 4 activities, if score = 75%, unit score for this will be 15% (100 unit score / 5 lessons / 4 activities x 75% = 15%).
  5. Lesson D: 5 activities = 81% lesson score, and 16.2% unit score (see details below).
    • Activity 1: 100% = 20% lesson score, and 4% unit score
    • Activity 2: 75% = 15% lesson score, and 3% unit score
    • Activity 3: 80% = 16% lesson score, and 3.2% unit score
    • Activity 4: 50% = 10% lesson score, and 2% unit score
    • Activity 5: 100% = 20% lesson score, and 4% unit score
  6. i.e. 100 unit score / 5 lessons / 5 activities x n (percentage score of activity)
  7. Total overall unit score (76.2%), is the total of the lesson scores, divided by the number of lessons [1]i.e. 100 + 75 + 50 + 75 + 81 = 381 / 5 = 76.2

Course Grades

By default, these are only calculated on students who attempt, and record a score. They do not take in to account, any student who has not attempted and recorded a score. Teachers do have the option to edit the Course Grade settings, to take in to account students without a score; this gives those students a 0% score, which are then factored in to the average Course Grade.

Where can I access Web 2.0 Tools?

Web 2.0 Tools can only be accessed once you have navigated to the Class, and can be accessed by using one of the below methods:

  1. My Tools
    • Click on My Tools on the toolbar to see and access the Web 2.0 tools you will be using.
  2. Widgets on a class homepage
    • Click on a Widget that represents the Web 2.0 tools you will be using.
  3. Content navigation dashboard
    • When navigating course content, click on "Show Dashboard" to see and access the Web 2.0 tools you will be using.

What is the Calendar and how do I use it?

The Calendar can be set up at the beginning of the course and teachers can add and make modifications throughout the course. The Calendar allows teachers and administrators to schedule and share important dates with students.

To access the Calendar:

  1. Access your class in the LMS.
  2. Click Calendar on the toolbar, homepage, or on the course Dashboard.

To add an event to the Calendar:

    1. Click New event.
    2. Enter title, start and end dates, times, and a description of the event.
    3. You can also specify who will view this event, event type, location, and frequency.
    4. You can also attach files and URLs and email the event.

What are Announcements and how do I use them?

Use Announcements to send messages at various times during a course.

To access Announcements:

  1. Access your class in the LMS.
  2. Click Announcements on the toolbar, homepage, or on the course Dashboard.

To add a new Announcement:

  1. Click New announcement.
  2. Type the title of the Announcement and a description.
  3. Click Show, Hide, or Specify dates of Visibility.
  4. You can insert a Deadline, add an Attachment, and Send email notification.
  5. Preview the Announcement, and once you are satisfied, click Add to save and post it.

What is My Profile and how do I use it?

Use My Profile to look at and make changes to your personal profile.

To access My Profile:

  1. Click My Tools on the screen’s left menu.
  2. Click My Profile.

To Edit your profile

  1. Click the Edit tab.

When you click Edit, you will see two more tabs: Account and Directory Information. If you click Account, you can edit this information in your profile:

If you click Directory information, you can edit this information in your profile:

  • Name / Display name – The name you want to display.
  • Title – Your title on the course.
  • Profile text – The information you want to share about yourself with others on the course.
  • Institution / Organization / Location – The name and location of your institution.
  • Address / Phone number – Your address and phone number (private).

Click Save to complete your profile changes.

How do I access the Course Content?

The course you are teaching may use a number of different teaching and learning tools.

To access the course content:

  1. Access your class in the LMS.
  2. Click Content on the Course Tools toolbar or click Content on the course Dashboard.

What are Voice Tools and how do I use them?

To use the Voice Tools, your computer must have a microphone and speakers or headphones.
To access the voice tools discussion board:

  1. Access your class in the LMS.
  2. Click Voice Tools on the toolbar or on the course Dashboard.
  3. Click the link to the voice discussion board.
  4. Select messages by clicking on their titles and click the play button to listen to them.
  5. Click Reply to respond to a voice post.
  6. Click New Post to record a new voice discussion topic.

What are Forums and how do I use them?

In Forums, you can post messages about topics. You can also post responses to messages from other people.

To compose and post a message in a forum topic:

  1. Access your class in the LMS.
  2. Click Forums on the toolbar or click Forums on the course Dashboard.
  3. Click the Actions menu to post a message.
  4. Add Topic
  5. Next to Title, type the subject (i.e., title) of your message.
  6. You can attach a file from your computer or specify the URL for a file on the web.
  7. Click Add to post your message. Click Cancel to cancel your message without saving it.

To compose and post a response to another participant's message:

  1. In Forums, click the plus sign to expand the topic and reply.
  2. Hover over Actions and click Add thread.
  3. In the text field next to Title, give your reply a title.
  4. Click Add & Exit to post your reply.

What are Blog's and how do I use them?

The Blog allows you to create a learning diary that can be shared with other members of the group.

To read a Blog:

  1. Access your class in the LMS.
  2. Click Blog on the toolbar or click Blog on the course Dashboard.
  3. You will see your own Blog linked at the top of the page, The blogs for the rest of the site members will be listed below your Blog.
  4. Click the title of the Blog you would like to read, Blog entries are displayed with the most current post listed at the top of the page.
  5. If there are any comments on a Blog entry, you can read them below the Blog title.

You may wish to respond to an entry someone else has made in their Blog.

To add a comment to a Blog entry:

  1. Click Add comment to respond to someone’s Blog.
  2. Write your comment in the box that appears.
  3. Click Add to post your comment.

To add an entry to your Blog:

  1. Click New post in the actions bar
  2. Type your entry in the text box
  3. Click Add to publish your Blog post or Save draft to save your post for later.

What is a Wiki and how do I use it?

A Wiki is a tool that allows people to add, modify, or delete content in a collaboration with each other.

To access the Wiki:

  1. Access your class in the LMS.
  2. Click Wiki on the toolbar.

To edit the contents of a Wiki, click Edit in the Actions menu at the top of the page. Make your changes in the text box. Click Submit when you’re finished. Your changes will appear in the Wiki for everyone to see.

To add a comment to a Wiki page:

  1. Hover over Actions and click Comment.
  2. Write your comment in the box that appears.
  3. Click Add to post your comment.

What is the Message Board and how do I use it?

The Message Board allows students to communicate with each other online in real time. Teachers can also create private Message boards to interact with students.

  1. Access your class in the LMS.
  2. Click Message Board on the toolbar or click Message Board on the course Dashboard.
  3. After you click Message board, a textbox will appear.
  4. Type a message in the text box and click Send.

To create a Private Message Board:

  1. Select Private Message Board in the actions bar.
  2. Then click Create message board.
  3. Give your new Message board a title and write a description of the room.
  4. Each Message board will appear on the Private Message board list.

How do I view Teacher Reports?

There are two areas in the Cambridge LMS, that you visit to view reports:

  1. On the homepage, within My Teaching and adjacent to class names, is a section called "Student Progress".
    • When clicked, this will provide you with a Student Progress report for the class
    • Once selected, you will be able to view the Scores and Progress of individual Students
    • In addition, this report will accumulate the total time spent by Students inside the course
  2. In the Menu, click and expand My Tools, where you will find a section called "Teacher Reports".
    • When opened, you will have an option to view "Student Progress" reports for all classes you teach, as mentioned in the above section
    • In addition to this, you will have an "LMS Access Report", which details the time spent by users on the LMS but not inside the Course

Clicking on either of these will present you with a list of classes you are enrolled in, where you can expand or collapse Units, Lessons, and Activities to see you Scores and Progress.

Who do I contact if one of my students is having problems with my class or access to it?

In the first instance, you should try to assist the student with their problem, use the call logging template and Frequently Asked Questions to assist you.

Next you should contact the Administrator in your School, College, or University and again use the call logging template to provide as much information as possible to assist them.

Finally, if they are not available or you do not have an Administrator in your School, College, or University, please email: lms.support@cambridge.org and once again, use the call logging template to provide as much information as possible.

Where do I find the call logging template?

A copy of the latest template can be found here: Call Logging Template

What does the role of a Client Administrator involve?

Client Administrators are able to create and manage both users and classes within their campus. In addition, they are able to use reporting tools that allow them to see student progress, export that data to a CSV file and view LMS access statistics

Class creation averages 10 classes per hour, the average class size is 30 with 3,000 students in total, this would take around 10 hours. If you enroll students manually, it takes approximately 35 hours to enroll 5,000 students. Note: Manual enrollment should not be necessary when students self enrol with a 'Class Code'.

Does the administrator have the privileges to create user accounts or simply to amend them?

Users will be able to do both. They can ‘Edit’ a users profile and information, and they will also be able to create users within classes.

Does the administrator have access to any "sensitive" information?

Information that could be considered as "sensitive" includes; personal information listed in a users profile i.e. email address and username, student scores, student progress, and products used.

What kind of technical training or expertise does the administrator of the admin tool would need?

Any person being trained in Client Administration will need to have experience of using a computer. It would benefit the user to be familiar with the Cambridge LMS, but this is not necessary, because a manual will be made available, and users can always refer to the Frequently Asked Questions.

Where can I get a copy of the latest Client Administration Manual?

A copy of the latest manual can be found here: Client Administration Manual

What happens if there’s a technical problem that is beyond the knowledge of the local administrator? Who would help out?

All problems arising that the Client Administrator is not able to deal with, should be emailed to: lms.support@cambridge.org

Include information as per the Call Logging Template to assist with any investigations.

Why am I seeing "This feature has not been enabled, please read the FAQ's titled 'What is a School Code and how do I use it?'"

If your School registered with the Cambridge LMS before 18th September 2014, it is possible that we don’t have all the information we need about your School to enable the feature. To do so please contact lms.support@cambridge.org with the following information:

Subject: Enabling a School Code

Message: (Include the below in your email)

  1. School name: *
  2. School address line 1: *
  3. Address line 2:
  4. Address line 3:
  5. Town / city: *
  6. Country: *
  7. State / province / county: *
  8. Post code / zip code: *
  9. School phone: *
  10. School size: *
  11. Registered username:
  12. * = Required

Why am I seeing "Your School details are not up to date. Please contact Customer Services to update your details."?

If your School registered with the Cambridge LMS before 18th September 2014, it is possible that don’t have all the information we need about your School to enable the feature. To do so please contact lms.support@cambridge.org with the following information:

Subject: Enabling a School Code

Message: (Include the below in your email)

  1. School name: *
  2. School address line 1: *
  3. Address line 2:
  4. Address line 3:
  5. Town / city: *
  6. Country: *
  7. State / province / county: *
  8. Post code / zip code: *
  9. School phone: *
  10. School size: *
  11. Registered username:
  12. * = Required

What is a School Code and how do I use it?

School Codes allow new teachers to join your School during the registration process. You will receive a notification confirming your School Code by email and an Announcement when logged in.

A School Code is valid for the whole School and allows a single code to be used across Institutes where applicable, so that teachers registering will be listed as Pending in each Campus. Once authorised at the required Campus, via Teacher Plus, the users will be able to create and manage their own classes. This operation should be carried out per Campus.

We recommend that the School Code is changed when a teacher leaves the School. Each time you change this make sure to inform other affected Client Administrators and Teachers.

If however, the feature is not enabled, it is possible that we don’t have the information we need about your School to enable the feature. To do so please contact lms.support@cambridge.org with the following information:

Subject: Enabling a School Code

Message: (Include the below in your email)

  1. School name: *
  2. School address line 1: *
  3. Address line 2:
  4. Address line 3:
  5. Town / city: *
  6. Country: *
  7. State / province / county: *
  8. Post code / zip code: *
  9. School phone: *
  10. School size: *
  11. Registered username:
  12. * = Required

I have multiple Campus sites and want to manage them individually. How do I request this?

School Codes set up in this way must be updated for each Campus listed on your Manage Classes page. These allow new teachers to join a specific Campus during registration. You will receive a notification confirming your School Code by email and an Announcement when logged in.

School Codes will be set for each Campus for use against the specific Campus only, and teachers will be listed as Pending in the specified Campus. Once authorised at the required Campus, via Teacher Plus, the users will be able to create and manage their own classes.

To do so please contact lms.support@cambridge.org with the following information:

Subject: Enabling a School Code

Message: (Include the below in your email)

  1. School name: *
  2. School address line 1: *
  3. Address line 2:
  4. Address line 3:
  5. Town / city: *
  6. Country: *
  7. State / province / county: *
  8. Post code / zip code: *
  9. School phone: *
  10. School size: *
  11. Registered username:
  12. * = Required

Where can I find the call logging template?

A copy of the latest template can be found here: Call Logging Template

What will happen with existing stock of books, the ones without activation codes? How would they get the passwords? Should the books be returned or what’s the procedure?

Questions regarding excess stock and activation codes should be directed to the sales representative, who can advise what special arrangements can be made in these circumstances.

What other admin privileges would the person have? Would they only create courses/classes or can oversee student and teacher activity?

  1. Users will be able to create and manage, both classes and users within the Campus' they are a Client Administrator
  2. They will be able to use reporting tools that will allow them to see student progress
  3. LMS access statistics can be viewed, for all users within the Campus' they are a Client Administrator i.e. Students, Teacher, and other Administrators
  4. They can ‘Edit’ a users profile and information, and they will also be able to create users

Does the term “new or existing customer”, refer to the system or as an institution?

This refers to the Institution or Campus, being new customers or existing.

How will a student access split level classes, if they only have one book and one activation code?

Students will need activation codes for each split level course i.e. 1A and 1B. Questions regarding additional activation codes should be directed to the sales representative, who can advise what special arrangements can be made in these circumstances.

Where can we get extra activation codes?

Questions regarding activation codes should be directed to the sales representative, who can advise what special arrangements can be made in these circumstances.

Where are the activation codes?

Activation codes are typically printed and placed on a card, with instructions on how to use, which are then attached to the spine of each book, before being shrink-wrapped together. This may differ depending on the region and method of distribution.

Where are the instructions that give users step-by-step process for activating and joining classes?

The activation code card, will direct all users to the following URL: www.cambridgelms.org/coderegistration

On this page are instructions, and links to the ‘Getting Started Guide’ PDF, in a number of languages.

Is there a way in which we can contribute to the development of the LMS? Either by providing suggestions or giving feedback?

We are always interested to hear from our customers, what their experiences of using the LMS have been. In particular any areas that you feel have been performing well, and areas that have not, or you have some ideas that you feel would benefit and enhance the experience of using the LMS.

Information of this nature should be directed through your sales representative, with as much detail as possible, who can ensure it is passed through the correct channels.

Is there a report that allows us to see how much time a student has spent within a given course? Can it be exported?

The Student Progress report will indicate how much time a given student has spent within a course, as can be seen when looking at the ‘Course Time’ column. Should users wish to utilise this information, it can be copied and inserted in to a spreadsheet for manipulation i.e. Paste Special and Text.

Is there a report that allows us to see how much time a teacher has spent within a given course? Can it be exported?

At present there is no reporting tool that can provide this information. However, the LMS Access Report does provide usage information on Teachers and Administrators, which includes; ‘Last Login’, ‘Total Logins’, and ‘Total Time’ within the LMS. Should users wish to utilise this information, it can be copied and inserted in to a spreadsheet for manipulation i.e. Paste Special and Text.

Is there a way to Bulk create classes within the LMS?

At present there is no tool that can provide this functionality. Users can create classes singularly, one after another and in relative quick succession, before needing to check class creation has completed successfully. This allows administrators to focus on one task, class creation, which can improve the average creation time.

Can we expect to see a tool, similar to that seen with Blackboard, where activity within courses can be seen at-a-glance, in the form of a calendar or chart? So that is displays information about a given user, student and teacher, or a given class and course?

At present this in not on the development road map. Information relating to this has now been passed through appropriate channels, and where possible, dialogue will be sought to clarify any expectations.

Can the Student Progress display at-a-glance, a courses progress and scores?

At present there is no tool that can provide this functionality. The Student Progress report can be used to filter by class, where the teacher or administrator can increase view the class scores and progress. Should users wish to utilise this information, it can be copied and inserted in to a spreadsheet for manipulation i.e. Paste Special and Text.

Can the LMS Access Report filter by Roles and Courses, not just Classes?

At present this in not on the development road map. Information relating to this has now been passed through appropriate channels, and where possible, dialogue will be sought to clarify any expectations.

Why during Bulk Enrolment, do I receive a message stating this functionality has been locked?

In order to reduce the length of time this process takes, and provide greater stability in the LMS environment we have taken the step to ‘Lock’ the functionality whilst another user is carrying out this task. We recommend you try this process again in a few minutes, when it should become available.

One of my students is reporting their score/progress is not updating. What can I do?

Firstly, use the call logging template to carry out some initial investigations. Secondly, get the user to clear their browser cache and history of everything, and close the browser before trying again. If the user can work on a different browser/computer, this suggests a local problem with the users’ browser/computer. Clearing cache and browser history can help to fix this problem. Otherwise please send information as detailed in the call logging template to: lms.support@cambridge.org

Account created email: Why are students not able to use the Link provided?

When a user receives the ‘Account created email’, the link must be used within 24 hours of receipt. For users to receive a new link, please advise them to use the ‘Forgot my password’ link on the Login page.

When will language support be provided in the Cambridge LMS and Frequently Asked Questions?

Language support on the Cambridge LMS and Frequently Asked Questions are gradually being added; new options will be available using the drop-down menu on the right side of the screen, as soon as we are able to add them. Any request for local language support would need a business case put forward to your local sales representative.

Is it possible to re-use Class Codes? What will happen if I change an existing Class Code?

Whilst it is in use it cannot be re-used in another class. For you to re-use a Class Code, you must first change the code in the existing class. Students wishing to Join Class after these changes have been applied must be made aware of both classes’ new codes. All students will remain in their existing classes, so would need to use an Activation Code for a different course, and Join any new class by using a Class Code. Scores and progress will remain, and students will be still able to access the class and its contents.

How can I signup a teacher into multiple classes, with a single action?

There are currently no tools in place that allow a teacher to be signed up to multiple classes with a single action. The administrator would need to add the teacher to each class in turn. This can be made easier by creating a CSV file for the teacher in question, saving it with a filename relating to their name, and bulk enrolling the teacher to each class; this prevents repetitive typing of account details, and provides you with the options to send Welcome Email.

Why am I getting an error when I try to Bulk Enrol students to a class?

This could be caused by the delimiter not being set to a comma ( , ) or It could also be due to the column headers being changed i.e. Last Name changed to Surname. It is strongly recommended that headings NOT be changed for any reason, as this can cause significant problems with the data during import.

Why are new users being created with numbers as their username?

This is caused when column headers have been changed, resulting in changes to the expected data from the import file i.e. if the Last Name column had been changed to Surname. Any user created in this way will NOT be able to access course content and lose any activation codes used. You will need to change any users registered email to a dummy address, and attempt the import again once the headers have been corrected (please see the Sample Template for valid headers). It is imperative that you advise the LMS Support Team in these instances, so that they may better inform you regarding actions required to resolve particular issues.

What is Teacher Plus?

Teacher Plus is a role in the CLMS that allows teachers to create their own classes and enrol students.

I’m already a teacher. How do I become a Teacher Plus?

Please contact your institution’s Client Administrator. They will be able to grant you permission for this role. If your institution does not have a Client Administrator, please send a request to lms.support@cambridge.org

My institution already uses the CLMS, but I don’t have an account. How do I become a Teacher Plus?

On the login page (http://www.cambridgelms.org), click the Register button, then select ‘teacher’ from the dropdown menu:

Then provide your First Name, Last Name, Date of Birth, Email address and School Code. If you don’t have your School Code, ask your institution’s Client Administrator. If your institution doesn’t have a client administrator, please contact lms.support@cambridge.org to request a School Code.

Enter the numbers from the random number box. Then select Register.

You will then receive an email with further instructions and a one-time use URL to validate your email address. Open the URL in a new browser window and click Login.

Enter your password details and click Save. You will now be able to log in with your new password. At this stage, your request has been passed to a Cambridge University Press Sales Representative for approval. This will take 2-3 working days.

My institution has never used the CLMS. How do I become a Teacher Plus?

On the login page (https://www.cambridgelms.org ), click the Register button, then select ‘teacher’ from the dropdown menu:

Enter your First Name, Last Name, Date of Birth and Email address, then click Next.

On the following screen, choose the position that best matches your role in your institution, and fill in the required details.

Then click Next again. Now select the products you are interested in from the drop down menu and add them to your list. You may choose a maximum of eighteen.

Type in the numbers from the random number box. Then select Submit.

You will then receive an email with further instructions and a one-time use URL to validate your email address. Open the URL in a new browser window and click Login.

Enter your password details and click Save. You will now be able to log in with your new password. At this stage, your request has been passed to a Cambridge University Press Sales Representative for approval. This will take 2-3 working days.

I’m a Teacher Plus in an institution that doesn’t have any Client Administrators. How do I create a new class?

Login to the CLMS.

Click on Create Class next to the product you want.

Enter a Class Name and Code. The code can be any unique alphanumeric combination less than 64 characters. If you wish, you can also assign your new class to a group from the dropdown menu. See, ‘How do I create groups for my classes?’ for more information.

Enter the Start and End dates for your new class. If you wish to start adding students immediately, check the ‘Register and add students to this class now?’ box. Then click Submit.

How do I create groups for my classes?

From the Create Class screen, click Create Group.

Enter a Title and Org Code and select Language neutral, English or Spanish. Click Save, then Back.

How do I add students to a Class?

If the students already have accounts on the CLMS, click Add Student. Enter their username and the name they’d like to appear in the class. Choose when you want to send the Welcome email and click Add Student.

If the students don’t yet have accounts on the CLMS, click Register and Add Multiple Students, then follow the instructions on screen. If you only need to register a single student, click Register and Add Single Student. Then fill out the required field and click Submit.

I’m a Teacher Plus in an institution with a Client Administrator. How do I create a Class?

Log in to the LMS.

Click Select here.

Click on the name of your institution or campus.

Click Create Single Class.

Enter a Class Code, Class Name and Start and End dates, and select the Master Course. If you wish to start adding students immediately, check the ‘Register and add students to this class now?’ box. Then click Submit.

Why am I seeing "This feature has not been enabled, please read the FAQ's titled 'What is a School Code and how do I use it?'"

If your School registered with the Cambridge LMS before 18th September 2014, it is possible that we don’t have all the information we need about your School to enable the feature. To do so please contact lms.support@cambridge.org with the following information:

Subject: Enabling a School Code

Message: (Include the below in your email)

  • School name: *
  • School address line 1: *
  • Address line 2:
  • Address line 3:
  • Town / city: *
  • Country: *
  • State / province / county: *
  • Post code / zip code: *
  • School phone: *
  • School size: *
  • Registered username:
  • * = Required
  • Why am I seeing "Your School details are not up to date. Please contact Customer Services to update your details."?

    If your School registered with the Cambridge LMS before 18th September 2014, it is possible that don’t have all the information we need about your School to enable the feature. To do so please contact lms.support@cambridge.org with the following information:

    Subject: Enabling a School Code

    Message: (Include the below in your email)

  • School name: *
  • School address line 1: *
  • Address line 2:
  • Address line 3:
  • Town / city: *
  • Country: *
  • State / province / county: *
  • Post code / zip code: *
  • School phone: *
  • School size: *
  • Registered username:
  • * = Required
  • What is a School Code and how do I use it?

    School Codes allow new teachers to join your School during the registration process. You will receive a notification confirming your School Code by email and an Announcement when logged in.

    A School Code is valid for the whole School and allows a single code to be used across Institutes where applicable, so that teachers registering will be listed as Pending in each Campus. Once authorised at the required Campus, via Teacher Plus, the users will be able to create and manage their own classes. This operation should be carried out per Campus.

    We recommend that the School Code is changed when a teacher leaves the School. Each time you change this make sure to inform other affected Client Administrators and Teachers.

    If however, the feature is not enabled, it is possible that we don’t have the information we need about your School to enable the feature. To do so please contact lms.support@cambridge.org with the following information:

    Subject: Enabling a School Code

    Message: (Include the below in your email)

  • School name: *
  • School address line 1: *
  • Address line 2:
  • Address line 3:
  • Town / city: *
  • Country: *
  • State / province / county: *
  • Post code / zip code: *
  • School phone: *
  • School size: *
  • Registered username:
  • * = Required